IT 2000

IT Helpdesk Administrator

Online Certification Training

This program is a great entry career into the IT field, building and managing networks for businesses and organizations. Watch our program sneak peek below!

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12  Weeks
Program Length
CompTIA Network+, CompTIA A+
Certifications
$35,000
Avg. Starting Salary*
Comp TIA
Issuing Authority

This program is NOT available to residents of the following states: AR, LA, ND, NV, OK, PA, RI, TX, WI

Watch our IT Helpdesk Administrator Program Sneak Peek!

MedCerts programs are developed with collaboration from our in-house production team, industry-recognized subject matter experts and our education technology design team. From interactive simulations, interviews with real world experts, game based learning and more, our Instructional Design education model is created to meet the needs of every type of learner.

IT helpdesk

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IT Helpdesk Administrator Online Training

MedCerts Tuition Advantage

We believe everyone should have access to higher education. With the option to pay in full, break down payments or utilize government grant funding, we help expand that access.

Monthly Payment Options as low as $346 Payment Plans for Every Student

Talk with an Education Consultant to pick the perfect payment plan, from paying in full to installments with interest rates from 0-12%.

Total Tuition $4,000 Pay in Full

The total tuition can be paid immediately or through a number of grant-funded or monthly payment plan options.

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The pricing listed above for a monthly payment plan is an estimate for the cost of an 12-month payment plan including down payment. Final pricing is given at time of purchase and may vary from both pricing examples above.

*Students in Maryland are not eligible for MedCerts payment plans but may be eligible for other tuition options. Speak to an Education Consultant for further information.

MyCAA, Department of Defense Credentialing Assistance/COOL and Workforce Grants

MedCerts offers financial aid options through these government grant-funded programs – MyCAA, Workforce Funding (including WIOA), and Department of Defense Credentialing Assistance or COOL funding for the Army, Air Force and Coast Guard. Those eligible include Military Spouses; active duty Army, Reserves, and National Guard members; active duty Air Force, Air Force Reserve, Air Force National Guard, and US Space Force; active duty Coast Guard and SELRES members (enlisted and officers); or workforce-funded qualifying job seekers. Speak to an Education Consultant to see if you qualify.

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What does an IT Helpdesk Administrator do?

IT Helpdesk Administrators have the flexibility to work with a variety of industries and businesses. All organizations, from headquarters to field offices, require some form of PC Technician to help set up desktop and mobile equipment, manage their computer networks and troubleshooting issues. You may also be responsible for an organization’s telecommunications.

45,547
Entry Level Jobs in the US
IT Helpdesk Administrator will see available jobs grow 11.3% over the next ten years.
All available job and salary information is from Burning Glass Labor Insights and is updated annually to reflect industry changes.

What You’ll Learn
IT 2000
IT Helpdesk Administrator

A Helpdesk certification provides a strong base for a long career in IT. This program is comprised of two courses – A+ and Network+ – to prepare you to start a career as an IT Helpdesk Administrator. Through these three courses, you will gain the skills and knowledge necessary to perform the following tasks on personal computer hardware and operating systems: installation, PC building, system upgrades, repair, system configuration, troubleshooting, problem diagnosis and preventative maintenance.

The A+ Certification shows technical ability and signifies the competence to support a wide variety of hardware and software. Network + Certification validates that you have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support.

This Helpdesk Admin program provides you with the knowledge to sit for three international certification exams. Two exams make up the A+ Certification, and one exam leads to the CompTIA Network + Certification. The registration and cost for both A+ certification exams and the Network+ exam are covered by MedCerts. ​

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  1. Understand the basics of operating systems (OS), network technologies and design principles
  2. Install, configure, upgrade and maintain PC workstations and SOHO networks
  3. Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
  4. Install and manage wired and wireless networks, adhering to standards and using modern testing tools
  5. Identify and troubleshoot performance and connectivity issues related to PC’s and networks
  6. Demonstrate an understanding of the soft skill expectations of an IT Helpdesk Administrator
It helpdesk administrator online training HERO

Enrollment Requirements

  1. High School Diploma or GED
  2. Web browser with internet connection
  3. Course registration & payment

MedCerts-Covered Materials*

  1. Expert-led video based training
  2. Competency assessments
  3. National Certification exam fee

Student Services

  1. Dedicated Student Success Advisors
  2. Tailored support based on performance & behavior
  3. Exam preparation process
  4. 1 yr. post-program access to Career Center & Career Coaches

Clinical Requirements

*The cost of all materials needed for this program are covered by MedCerts. They are not included in the tuition costs and the student is not liable for any costs or fees related to the above materials.

Required Courses
IT 2012

A+ Comprehensive

96 hours
Length
6 Weeks
Duration

A+ Comprehensive is a complete and thorough review of all A+ learning objectives. In this module, students receive a blended learning approach that combines Security, Networking, Operating Systems, IT Operations, Troubleshooting, and Technical Support into one singular course. Students gain the necessary competencies of an entry-level IT professional. This course provides training focused on the fundamentals of computer technology, networking and security, as well as the communication skills and professionalism now required of all entry-level IT professionals. This course focusses on scenarios in which troubleshooting and tools must be utilized to resolve problems. Students gain critical hands-on experience through a comprehensive series of Performance Based Exam Prep Simulations. These simulations are a mixture of Operating System and Application Training Demonstrations, Interactive Graphic Windows Exercises, Interactive Command-Line Windows Exercises, and Interactive Configuration and Identification Exercises. The simulations are blended into the training, to provide reinforcement of topics, as well as to provide the critical “hands-on” learning experience necessary to gain competency.

    • Understand the fundamentals of computer technology, networking, and IT security
    • Understand operating system (OS) functionality and troubleshooting methodology
    • Identify hardware, peripheral, networking, and security components
    • Know how to perform proper computer safety procedures and best practices
    • Install, configure, upgrade and maintain PC workstations, the Windows OS, and SOHO networks
IT 2013

Network +

96 hours
Length
6 Weeks
Duration

Network + builds on existing user-level knowledge and experience with personal computer operating systems and networks to present fundamental skills and concepts that students will use on the job in any type of networking career. This course is designed to provide network technicians with the foundation-level skills they need to install, operate, manage, maintain, and troubleshoot a corporate network. This course will help prepare students for the CompTIA Network+ certification exam. CompTIA recommends students have CompTIA A+ certification or equivalent experience prior to attempting the exam. As in the A+ Comprehensive course, students gain critical hands-on experience through a series of Performance Based Exam Prep Simulations. These simulations are a mixture of Operating System and Application Training Demonstrations, Interactive Graphic Windows Exercises, Interactive Command-Line Windows Exercises, and Interactive Configuration and Identification Exercises. The simulations are blended into the training, to provide reinforcement of topics, as well as to provide the critical “hands-on” learning experience necessary to gain competency.

    • Manage and troubleshoot a basic network infrastructure, using common ports and networking protocols
    • Understand and apply networking technologies and basic network design principles
    • Install, configure and differentiate between common network devices
    • Install and manage wired and wireless networks, adhering to standards and using modern testing tools
    • Identify and troubleshoot performance and connectivity issues
Code Course Duration
IT 2012 6 Weeks
IT 2013 6 Weeks
Total Program Duration 12 Weeks

Eligible Certifications

CompTIA Network+ Online CompTIA Network+ Certification Course

CompTIA A+ Online CompTIA A+ Certification Course

IT Helpdesk Administrator

Job Opportunities

Desktop Support Specialist

$35,000 – $65,000*
Estimated Salary
Entry-Level

PC Technician

$26,000 – $52,000*
Estimated Salary
Career Potential

Network Administrator

$39,000 – $79,000*
Estimated Salary

Disclaimers

  1. This program is NOT available to residents of the following states: Arkansas, Louisiana, North Dakota, Nevada, Oklahoma, Pennsylvania, Rhode Island, Texas, Wisconsin
  2. While MedCerts training and related target certifications may be accepted and/or approved by your state of residency, employers reserve the right to dictate prerequisite education, experience, or certification/licensure requirements for their positions. We strongly advise students to research target job posts from area employers and relevant state requirements, barriers, or restrictions prior to enrollment to ensure eligibility upon graduation.

IT Helpdesk Administration